Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Answer Warranty

  • Our group of specialists will do their best to respond to your support requests within up to 1 hour. If, however, the difficulty you have come across calls for the help of our Administrators’ =Team,= we’ll address the ticket to the technician on duty and will post a note to tell you.

  • Top quality support service

  • Qualified Client Assist Service

  • We are online for you 24x7x365 to provide you with guidance and customer support and also to help you with any trouble that you may stumble upon as you are maintaining your virtual server. We’ll assist you with all installed in advance applications, like your OS, server admin panel (in accordance with the VPS type) and the Site Control Panel designed entirely by our developers.

  • Intuitive help center

  • An Informative Help Section

  • A detailed and constantly updated knowledge base is included in our in–house built Site Control Panel. It provides quick tips about how to execute all of the standard website supervision tasks. The Help area includes comprehensive how to content articles and step–by–step video training. You can reach the Help section by clicking on the Help or Video buttons in the top right side of each Control Panel section.